Order Information

All Orders Dispatched Within 1-3 Working Days

We process all new orders every working day at 9:00am. We aim to dispatch all orders within 1-3 working days after processing. Next Business Day Delivery orders must be placed by 12 noon Monday to Thursday to ensure delivery on the next working day. Please see How we Process Orders or more information.


We use Royal Mail or Courier Service

All orders are sent using Royal Mail First Class, Hermes, UPS, DHL, DPD courier service, or Parcelforce courier service. Please see Delivery Methods for more information.


Payment Taken on Dispatch

We will only take payment for your order when your items have been packed and are ready to be dispatched. Please see  How we Process Orders for more information.


Failed Delivery Attempt

In the event of delivery if the courier can not succeed in delivery due to the customer not being at home, the delivery will be attempted twice. If on both occasions the courier is not successful the order will be returned to ourselves. In this case we will give you an option to resend the parcel but we will require funds to cover the re delivery or a refund of order deducting the initial failed delivery charge.  


Failed Payments

In the event that your payment cannot be processed, you will receive an automated email with instructions on how to resolve it. Please contact us before placing another order. Please see Failed Payment for more information.


Your Contact Email Address

We use emails to contact you. Please make sure your email address is correct before completing your order. You can check and update your email address by visiting My Account.


Out of Stock Items

In the event that one or more of the items you have ordered are out of stock, there are two options which you can choose from to help us complete your order:

- Substitute for a similar item

If any of the items in your order is not in stock, it will be substituted for something that is very similar. A similar item is chosen by our team of experienced staff, usually a different brand or slightly different size. Should the substitute item cost less, it will be reflected in the order total. In case there is no substitute, the original item will be removed from your order. You will be notified by email if this happens. Please note that discounted items can not be substituted with full price items

- Remove item from order

If you choose this option, we will remove any items from your order that are not in stock and send the rest of the order as soon as we can. You will be notified by an automatic email if any items are removed from your order and you will NOT be charged for the removed items. If more than half of your ordered items are not available, we will contact you to ask you how you would like to proceed.